LEGAL REFERENCE

Your Privacy Matters to Us

We've built hitamqq around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
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hitamqq Your Privacy Matters to Us

How We Handle Your Information

When you join hitamqq, we collect information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and deliver our services in supported Indonesian regions. We use encryption to protect payment details and account credentials. Your personal data is never sold to third parties. We retain information only as long as necessary to maintain your account, process withdrawals and

comply with local regulations where we operate.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? Reach Out

Email Support Contact our privacy team at [email protected] with any...
Live Chat Our support agents are available 24/7 to answer...
Account Settings Manage your privacy preferences directly in your account...
REVIEW SIGNALS

Why Your Privacy Is Secure Here

Encryption Standard

All transactions and account data travel through SSL encryption. Your DANA, OVO, GoPay and QRIS payment details are tokenized and...

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and close vulnerabilities before they affect your account or payment...

Compliance Framework

hitamqq operates under data protection standards aligned with Indonesian regulations and international best practices for financial and personal information handling.

Limited Access

Only authorized staff members with verified roles can access your personal data. All internal access is logged and monitored for...

Incident Response

If a security incident occurs, we notify affected users within 48 hours and provide guidance on protecting your account and...

Third-Party Vetting

Payment processors, hosting providers and analytics partners sign strict data-handling agreements. We audit their security practices annually.

Our Privacy Approach vs. Industry Standard

Data Minimization
We collect only what's needed to verify your identity and process DANA, OVO, GoPay and QRIS transactions — not browsing history or device fingerprints.
No Third-Party Sales
Your account data, betting history and payment information are never sold to advertisers, data brokers or marketing firms under any circumstance.
Transparent Retention
We publish clear timelines for how long we keep your data after account closure. Most personal records are deleted within 90 days of your request.
User Rights
You can request a copy of your data, correct inaccuracies, or ask us to delete your account and associated information at any time.
Cookie Control
We use only essential cookies for account security and session management. Marketing and tracking cookies are optional and require your explicit consent.
Breach Notification
If your data is compromised, we notify you directly within 24 hours with details of what happened and steps to secure your account.
Policy Updates
When we change this privacy policy, we email you 30 days in advance. Material changes require your active consent before they take effect.
SERVICE CONTEXT

What Defines Our Privacy Standard

Account Verification We verify your identity once during signup using your phone...
Session Security Your login session expires after 30 minutes of inactivity. You...
Payment Tokenization DANA, OVO, GoPay and QRIS transactions use tokenized payment flows...
Withdrawal Verification When you request a withdrawal, we send a confirmation code...
Activity Logs Your account dashboard shows every login, deposit and withdrawal with...
Two-Factor Option Enable optional two-factor authentication via SMS or authenticator app for...

Privacy Policy Questions Answered

We retain your account information for 90 days after closure to process final withdrawals and comply with tax regulations. After that period, personal data is permanently deleted from our active systems. Backup copies are retained for 12 months for disaster recovery only.

No. We use tokenized payment processing, which means your actual payment credentials are never stored on our servers. Payment processors handle all sensitive financial data. We only store a token reference for your transaction history.

Yes. Email [email protected] with your account username and request a data export. We'll compile your personal information, account history and transaction records within 14 days and send it to your registered email address.

We notify all affected users within 24 hours via email and SMS with details of what data was exposed and recommended security steps. We also file a report with relevant Indonesian authorities and work with cybersecurity experts to close the vulnerability.

No. We use cookies only for your hitamqq session security and account preferences. We do not place tracking pixels or third-party cookies on your device. Marketing cookies are entirely optional and require your explicit consent.

Only authorized support staff with verified roles can view your data, and only when you contact us with a question or issue. All internal access is logged and monitored. Your password is never visible to anyone, including our team.

Log into your account and visit Settings > Personal Information to update your email, phone number or address. For corrections to transaction history or payment details, contact our support team with proof of the error and we'll correct it within 48 hours.